1. Responsible entity
ChatSim S.r.l., based in Piazza Luigi di Savoia, 22 - 20129 - Milan - Italy, VAT and tax code 09088330965, is a reseller of international mobile and landline telephone and data transmission, hereinafter referred to as "ChatSim".
A GCC distributor and an entity to whom ChatSim, as the administrator, entrusted data processing to GCC Group sp. z o.o. Tarnowo Podgórne k/Poznania, ul. 25 Stycznia 20 62-080 Poland, VAT code: 783-17-07-450, hereinafter referred to as "GCC".
The use of GCCSIM guarantees the receipt / transmission of mobile data only in order to use the compatible instant messaging applications listed at https://gccsim.com.
The use of GCCSIM guarantees Internet access and the reception / transmission of mobile data only for the use of compatible instant messaging applications listed at https://gccsim.com.
ChatSim is a service provider within the meaning of art. 2 point 27 of the Telecommunications Law Act (Dz.U.2017.1907 with further amendments) of October 12, 2017 with all its consequences. ChatSim is also the administrator of the subscribers' data who ordered the service and entrusts GCC with their processing.
The relevant rates are listed at https://gccsim.com as described in section 5 below.
ChatSim and GCC reserves the right to modify these Terms and Conditions at any time, to notify of any contractual changes at least 30 (thirty) days prior to their entry into force, provided that the Customer can withdraw from them in accordance with Article 13 below.
These Terms and Conditions are published on the Internet at https://gccsim.com, where you can view the territories covered by the Services (hereinafter the singular, "Territory").
These terms and conditions are valid until 05-03-2019. and are renewed tacitly for the next year.
2. Customer request and activation
The client provides ChatSim with a subscription offer specifying the selected tariff plan. The application is accepted along with the activation by ChatSim GCCSIM and their connection to the Company's network. ChatSim activates GCCSIM and / or any additional services within 72 (seventy two) hours of the activation request. For this purpose, customers must provide, on their own responsibility, identity card, tax code (if they reside in Italy) and the address of residence or residence number, as well as a mobile phone number that can be linked to GCCSIM. Cards that do not have the required documents are deactivated when the assigned number is lost. In the event that the said activation date is not met, Article 8 service cards.
3. Provision of services
ChatSim strives to provide the appropriate level of service provision, in accordance with the quality levels set out in the service card available at https://gccsim.com/charter-for-services
If these quality levels are not temporarily provided by ChatSim through its own fault, the latter undertakes to repay part of the monthly or annual rate chosen by the Customer and calculated on the basis of the actual length of inconvenience by issuing a free GCCSIM card of the same amount as mentioned above fraction. This will be credited to the Customer within 30 (thirty) days of the request. The customer acknowledges that:
Services may not have a single coverage of the Territory extended to all specified Territory areas, without a 4G coverage guarantee for technical reasons related to the use of mobile devices by the Customer and / or used SIM cards by the same and / or network covering insurance by local mobile data and telephony operators;
The extent of international roaming can be subject to significant changes, both temporary and permanent;
ChatSim and GCC may cease to provide services, in whole or in part, at any time and without notice due to planned / extraordinary maintenance, modernization and / or change of used networks and other technological infrastructure used to provide the Services.In such cases, neither the Company nor GCC shall not be liable for losses, damages or inconveniences suffered by customers. In addition, ChatSim and GCC does not bear any responsibility for damages caused by it and / or malfunction and / or forfeiture of the service for reasons not attributable to ChatSim and GCC.
Although ChatSim and GCC makes every effort and implements all possible security measures in accordance with applicable regulations, it can not guarantee the total protection of its networks against unauthorized access or eavesdropping, and therefore is not liable if they occur. The ChatSim and GCC may request third parties to cooperate in the performance of contractual obligations.
4. Customer's responsibilities
Customers undertake to use the Services in accordance with applicable laws and regulations and these Terms and Conditions and Contractual Terms. Customers are responsible for the use of the Services, as well as their use by third parties with their consent. Customers are obliged to inform ChatSim and GCC immediately of any cases of incorrect and / or unauthorized use of the Services. Customers are also responsible for used mobile devices, and more specifically for their compatibility with networks and services.
The current applicable rates are published on the Internet at https://gccsim.com. All rates are subject to adjustments due to fluctuations in currency exchange rates. All rates can be changed at any time by ChatSim, and the customer is therefore entitled to withdraw in accordance with point 13 of these Regulations. Customers agree to receive electronic invoices associated with rates electronically, ensuring their printouts on paper files.
After delivering GCCSIM, customers receive two security codes (PIN and PUK). Customers are responsible for the proper use of GCCSIM, including by third parties. Customers must immediately notify the ChatSim and GCC about loss, theft or violation of GCCSIM, in which case ChatSim will disable GCCSIM and, if necessary, replace them.
ChatSim can replace GCCSIM without incurring any obligations to protect it from the need for replacement by authorities or for technical or corporate reasons. The services provided by GCCSIM are active in exchange for a fixed activation cost and the applicable monthly or annual fee, without prejudice to ChatSim's right to immediately disable GCCSIM in the event of non-payment. If the annual or monthly subscription is not renewed by the Customer for more than 12 consecutive months, or if GCCSIM is not active for more than 12 consecutive months, ChatSim has the right to disable it. Customers may continue to use the Services up to the amount of purchased units or credit packages, in accordance with the selected tariff plan and the terms of each service provided. If for any reason, customers use the services above the amount of the remaining loan or package, the excess amount will be taken from the next payment card and without prejudice to ChatSim's right to full payment by customers.
7. Personal, lawful and compatible use
Customers are required to personally use GCCSIM, acting correctly and in good faith in accordance with the terms and restrictions of their Plan, refraining from gaining any benefits other than those resulting from the normal use of the Services.
In accordance with applicable law, ChatSim reserves the right to slow down and / or suspend and / or deactivate GCCSIM and / or other additional services provided, in case of misuse or exceeding reasonable usage limits for personal and travel purposes. For example, the personal, legal and consistent use of the annual rate for each GCCSIM takes place when the following parameters are met:
- When the overall monthly or yearly traffic has occurred at least between two different zones (specified at https://gccsim.com);
When automated systems do not record repeatedly incorrect use or traffic other than the annual
rate stipulated in the payment. Violation and / or non-compliance with these parameters entitles ChatSim
to monitor the client's GCCSIM traffic and to:
- Suspension and / or exclusion of the GCCSIM card and / or other additional services that may be provided;
- Limit the traffic of the data supplied and demand an earlier payment of a new annual or monthly rate in order to restore the service.
with regard to GCCSIM, if the daily threshold of 10 MB is exceeded or the monthly threshold of 25 MB is exceeded, the use of services, data and messages may be slowed and / or limited to midnight on that day or until midnight on the last day of the month. In addition, data traffic and messages can be slowed down if the overall threshold of 75 MB is exceeded. The ChatSim and GCC may require early payment of a new annual or monthly plan to restore the initial terms of service.
It should be remembered that in countries belonging to zones 4 and 5 listed at https://gccsim.com 5 kB is calculated for each used kB, while 25 kB is calculated for each kB used in countries belonging to zone 6.
With respect to GCCSIM, the ChatSim and GCC may suspend the Service and / or GCCSIM in the following events:
- An odd increase in traffic when confronted with previous traffic;
- increase in traffic associated with using chat applications twice as much as the average traffic generated by all GCCSIM Internet services; traffic inconsistent with insured persons by paying the fees published at https://gccsim.com In such cases, ChatSim may charge traffic related to using the chat application by deducting this amount from the remaining fee due for access to the Internet.
ChatSim is finally entitled to suspend and / or disable the GCCSIM card at any time if the customer provided incomplete and / or incorrect data regarding its identity and in all cases where the ID provided by the Customer to activate GCCSIM is invalid and / or falsified.
8. Protection of personal data
9. Customer service - complaints
In order to get help and submit a complaint (in accordance with the law), customers can contact the customer service office at the email address [email protected] or by calling +48 791 402 403 (12:00 - 16:00 CET ) for more information, visit the link https://gccsim.com/support.
Detailed information on returns and service can be found at: https://gccsim.com/charter-for-services
10. Improper use of the Services
Customers are responsible for the content and texts as well as information sent and / or processed using the Services. Therefore, ChatSim and GCC are not responsible for the content of messages, documents or any data sent or received through the Services. Customers are required to use the Services in good faith and fairly, in accordance with these Terms and Conditions, refraining from gaining any benefits other than those related to the routine use of the Services. More specifically, the Services may not be used to commit prosecutions (such as harassment or the offending of third parties) and / or direct / indirect violation of the rights of other users and / or third parties. Customers may also not resell the Services to third parties. ChatSim may suspend without notice and compensate for the use of GCCSIM, if there is evidence of improper use of the Services by the Customer until its final conclusion. In this case, Customers may not request a refund of the remaining balance of their GCCSIM, provided that ChatSim has the right to claim additional damages due to improper use of the Services.
11. Exemptions and restrictions
The responsibility of ChatSim for damage caused by intentional or gross negligence is limited to a maximum of EUR 10,000 (ten thousand). GCC does not bear in any respect shall not be liable for damages or other claims. ChatSim and GCC is not responsible for any loss of customer data or damage caused by negligence. The ChatSim and GCC assumes no liability for indirect and consequential damages and loss of profits. Customers may use the Services to order and purchase goods and / or services of third parties, understanding that ChatSim is in no way a contractual partner with sellers and is not responsible and / or does not give any guarantee the goods and / or services ordered, in this in case it collects loans from third parties from customers.
ChatSim is not responsible for the shipping of GCCSIM to customers, in particular those sent by ordinary mail, putting on customers a charge requiring payment of an additional GCCSIM replacement shipment.
12. Additional conditions - Transfer of the contract
ChatSim is authorized to transfer these Terms and Conditions to third parties, in whole or in part, ensuring that the transferee complies with the obligations and without prejudice to the rights of the customer. Customers are entitled to transfer their rights and obligations under these Terms and Conditions to third parties, subject to the prior written consent of ChatSim or GCC.
13. Termination by the client
Customers have the right to withdraw from these Terms and Conditions at any time by sending a registered letter to GCC Group ul. Rynkowa 5, 62-081 Przeźmierowo Poland as well as by e-mail to [email protected]. The denunciation shall take effect 30 (thirty) days after the date GCC has received due notice of termination. In the event of a change to these Regulations, Customers may withdraw from this contract in accordance with the above conditions and before the date of entry into force of the contractual changes. In this case, the withdrawal will come into force on the day of entry into force of the contractual changes, if the relevant notice is received by GCC before that date.
14. Termination of the contract
ChatSim or GCC may terminate the agreement in writing at least 30 (thirty) days from the date of termination. The Company may terminate the contract at any time and with immediate effect in the following cases:
- Blocking the Customer's credit card;
- repeated and continuous unauthorized, improper or improper use of the Services by the Customer;
- in the case of cases in which the Client is not directly or indirectly related to the legal person who concluded this contract.
15. Intangible assets
Throughout the duration of the contractual relationship, ChatSim grants to the Customer the non-transferable and non-exclusive right to use its intangible assets (such as trademarks and logos that distinguish the Services) necessary to use the Services in accordance with these Terms and only for the same use. The related intangible rights remain the exclusive property of ChatSim and / or the owners of third parties and / or licensors of such intangible rights.
Customers are required to keep GCC informed of any change in their identification details. All correspondence sent by GCC or ChatSim to the last virtual or material address provided by the Customer will be considered properly received and confirmed.
17. Out-of-court dispute resolution
Any disputes that may arise between ChatSim or GCC and the Customer regarding the Services provided and these Terms and Conditions shall be resolved in accordance with the procedures specified in the Resolution of the Italian Communications Office No. 173/07 / COM and its subsequent amendments and the provisions available at http://www.agcom.it/documents/10179/1/document/6a850ae3-451d-4017-9e83-aab3472d9fdd or on the basis of the provisions in force in the Republic of Poland.
Rights and obligations of the GCCSIM supplier
The GCCSIM provider is GCC Group sp. z o.o. Tarnowo Podgórne k/Poznania, ul. 25 Stycznia 20 62-080 Poland which was also authorized by ChatSim as a processor, i.e. an entity which, on behalf of ChatSim as an administrator, processes GCCSIM customer data by transferring it to ChatSim.
18. Returns policy
All products purchased under this agreement may be returned ONLY to: GCC Group ul. Rynkowa 5, 62-081 Przeźmierowo Poland.
Unless the product is defective, refunds must be made within 14 days of receipt.
GCCSIM must be returned in the same condition as it was delivered in the original box and / or packaging. The returned product must have the original packaging intact and can not be registered. All returns will be checked. Until the inspection is approved, GCC has the right to withhold the refund of the card.
Requests for return should be sent to the address of GCC Group ul. Rynkowa 5, 62-081 Przeźmierowo Poland.
19. Subscription rules
Fees for services related to the use of data or the portal will be charged by GCC, in accordance with the regulations set out above. GCC is not an operator, but only a card provider and an entity that processes personal data, by transferring them to ChatSim.
20. Limited warranty
GCC as a distributor guarantees the original purchaser (user) of GCCSIM with whom this limited warranty is covered that GCCSIM will be free from production defects and materials in normal use (defects) for a period of 14 days from the date of GCCSIM acceptance by the user (warranty period). During the Warranty Period, the defective GCCSIM will be replaced without charging.
The limited warranty does not apply to normal wear and tear, not applicable when GCCSIM is opened, reworked, repackaged or repaired by a person not authorized by GCC and does not cover repair or replacement of GCCSIM damaged by: misuse, moisture, liquids, proximity or heat and accident, abuse, non-compliance with instructions. The limited warranty does not cover physical damage to the GCCSIM surface.
21. Final provisions
This Agreement begins with the effective purchase of GCCSIM.
The customer hereby acknowledges that the contract is between him and ChatSim, while GCC only provides the goods in the form of GCCSIM. It is strongly emphasized that GCC is not the entity responsible for the activation, manner, mode, form of network operation and services under GCCSIM. For all of the above issues, according to the provisions of these regulations, ChatSim is answered.
Having the above in mind, the client agrees that the final decision regarding the exchange of GCCSIM and determining whether it is efficient or not depends on ChatSim.
The addressee of any claims regarding the operation of the network or services may be ChatSim, subject to the provisions provided for in these regulations.
22. Applicable law
These Terms and Conditions and related contractual terms are governed by Italian law.
Regulations come into force on 01/06/2018. It can be changed at any time, and its new versions will be published on the site.
The Annex to these Regulations provides information on the processing of personal data in accordance with the Regulation of the European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repeal of the Directive 95/46 / EC (general regulation on data protection) - hereinafter referred to as the GDP - entrusted to the Contractor https://gccsim.com/privacy-policy/