Support

FAQ

• Regitration & Activation
  • Do I have to Register or Activate my GCC SIM?
    If you purchased your GCC SIM from our online-store you have to proceed with the activation on the section “Sim Summary” by clicking the bottom “Active”. If you purchased your GCC SIM from a point of sale, or you don’t find it on “Sim Summary”, you have to register it on “Register Sim”.
  • To activate my GCC SIM, I need to enter an Identity Certificate. What type of document can I enter?
    You can enter your Identity Card or your Passport.
  • Why should I enter the Identity Certificate?
    Because it is required by current Italian law.
  • I am trying to enter my Identity Certificate but it is not working. What can I do?
    The valid formats to upload your ID CARD are .jpg, .png, or .pdf. If you are unable to upload your ID CARD with one of these formats, try with the others or log in to your Private Area using a different browser.
  • What happens if I provide my personal detail incomplete or incorrect?
    If you give us your personal detail incomplete and/or incorrect, in relation to your personal identity and in all that cases where the identity documents provided by you to activate the GCC SIM found to be invalid and/or counterfeit, your GCC SIM may be suspended and/or disabled.
  • I ordered my GCC SIM online, does it arrive already active?
    No, your GCC SIM will be shipped “non active”. You have to activate it in your Private Area on the under “Sim Summary”
  • How much time do I have to activate the GCC SIM I purchased on-line?
    Your GCC SIM must be activated within 12 (twelve) months from the date of order payment.
• Private Area
  • How can I access my Private Area?
    Enter your Username and Password in the “Login” section on our website www.gccsim.com/login
  • I have lost my Password. What can I do to retrieve it?
    Go to “Forgot Password” in the "Login" section on our website www.gccsim.com/forgot-password
• Smartphone
  • Does GCC SIM work on all smartphones?
    Yes, it works on all unlocked smartphones save for their inherent limits.
  • What does "unlocked smartphone" mean?
    It means a smartphone free from blocks set by phone operators.
• Shipping
  • The estimated time for the delivery of my GCC SIM has passed but I still haven't receive it. What can I do?
    The delay in delivery can be due to several reasons. Sometimes some destinations are difficult to reach and require an extra 5 to 10 days compared to the time indicated on our website (the time we indicate is the standard time declared by the Postal Service and Couriers). Sometimes delays can depend on customs clearance and we are unable to estimate the time required in these cases. We suggest that you wait an extra 10 business days to pass from the estimated delivery date before a report for failed delivery of your order.
• Autre
  • Where can I buy GCC SIM?
    At the online store on our website www.gccsim.com or at an authorized dealer.
  • How can I recharge my GCC SIM?
    To recharge your GCC SIM, go to www.gccsim.com and fill out the form under “Recharge”.
  • Can I associate GCC SIM with another phone number?
    No, GCC SIM has its own number and you cannot associate another number to it.
  • Can I choose my GCC SIM number?
    No, it is not possible.
  • In what sizes does GCC SIM come?
    GCC SIM is “all-in-one” so it comes in all available formats (regular, micro, and nano).
  • Is the www.gccsim.com website safe?
    Yes, it is safe and guarantees the highest levels of security.
  • Can I use GCC SIM to make phone calls and exchange SMS messages?
    No, you cannot make phone calls and exchange SMS messages. You can receive configuration SMS messages for apps and make VoIP calls only with apps that allow it.
  • Can I buy several GCC SIM and then register them in the name of other people?
    No, it is not possible.
  • When I receive my GCC SIM, do I have to pay customs?
    It depends on customs in the country you live in.
  • Can I use my GCC SIM at sea?
    Your GCC SIM does not work at sea because it needs to connect to a telephone operator. Near the coast your GCC SIM might work because it might be able to connect to a local operator (it depends on the power and quality of the signal).
  • Can GCC SIM be registered by a Business user?
    No, GCC SIM can only be registered by a Private user at present.
  • Is it possible to use encrypted messaging apps with GCC SIM?
    Yes, you can use GCC SIM for encrypted messaging apps.